Galp has been part of society for generations, and as energy changes, we adapt too. Here you will have the opportunity to grow, with the resources you need to develop at your own pace, in your own way. Together we can continue to contribute to the communities where we live and work. We can build a more efficient future for ourselves and for future generations. We're counting on your energy ⚡

 

Professional Internship | Credit Control & Collections

Mission

The purpose of the job is to ensure that outstanding amounts related to the purchase of energy products (gas, electricity, fuel) are collected.

In addition to monitoring customers' current accounts on a daily basis, it is essential to make contact with customers by email or telephone. It is essential to have the ability to clearly communicate the purpose of the contact and be able to capture the customer's interest.

The person must be able to generate empathy with the customer and have the ability to argue consistently in order to extract the maximum amount of information and propose a compromise solution that suits both parties.

What you'll do

• Ensure the collection of information necessary to process payments received by Customers (Customer identification, paid documents, etc.);
• Ensure monitoring of Customers' current accounts and develop debt recovery actions in a timely manner (sending communications to Customers, telephone contacts with Customers and preparation of processes for sending litigation);
•  Guarantee the collection of late payment interest in situations of late payment;
• Ensure the collection of the necessary approvals to unlock Customer orders and the continuity of supplies, together with the Sales areas;
• Negotiating payment agreements in line with defined guidelines and obtaining approvals where necessary;
• Ensure the necessary communication with the commercial team, to guarantee involvement, whenever justified in more difficult collection actions, as well as obtaining approvals for credit maintenance according to established procedures;
• Ensure compliance with defined credit policies and procedures and provide information to highlight potential improvements;
• Monitor and report information relating to the division regularly and in a timely manner to enable analysis and decision support;
• Monitor customer credit limits, ensuring compliance with the provisions of the Customer Credit Manual and report any need to review ceilings;
• Ensure the maintenance of data in IT support systems, in a rigorous and timely manner, in order to guarantee the need for information for commercial activity and allow business management to have a credible and up-to-date basis, leading to agile decision-making;
• Prepare periodic and/or customized reports within the scope of the area's activities.

What you'll need

• Professional technical course, or degree (preferred) completed in management, economics, accounting;
• Good knowledge of Office tools;
• Ability to argue and analyze;
• Knowledge  in billing functions, contract management, collection processes (preferred);
• Knowledge of the SAP system;
• Strong English language and communication skills, oral and written;
• Good communication skills, both written and verbal;
• Strong interpersonal skills and team spirit;
• Rigor in handling information;
• Customer orientation and focus on results;
• Strong dynamism and critical sense.

At Galp, we have the ambition to be a Human Centered Company, and for that we acknowledge our responsibility to promote Diversity, Equity and Inclusion (DEI) by having a genuine mindset, lived on our day-to-day, in all our processes. We believe that everyone should be celebrated and valued for who they are: not only for their potential, but also for their distinctive characteristics. potential, but also for their distinctive characteristics.