Galp is an energy company committed to develop efficient and sustainable solutions in its operations and in the integrated offers provided to its clients. We create simple, flexible and competitive solutions for the energy and mobility needs of both industrial and individual consumers. Our portfolio includes multiple types of energy - from renewable electricity to natural gas and liquid fuels.

We contribute to the economic development of the 10 contries in which we operate and to the social progress of our host communities. We are, therefore, leaders in our sector in the main sustainability indexes worldwide. We are 4 geographies, 49 nationalities and more than 6.000 experiences waiting to be shared.  

We are looking for people with strength, passion, determination and vision to be part of our growth. Will you accept the challenge?

Let´s Regenerate the Future Together!

Professional Internship | Credit Control & Collections

Mission

The purpose of the job is to ensure that outstanding amounts related to the purchase of energy products (gas, electricity, fuel) are collected.

In addition to monitoring customers' current accounts on a daily basis, it is essential to make contact with customers by email or telephone. It is essential to have the ability to clearly communicate the purpose of the contact and be able to capture the customer's interest.

The person must be able to generate empathy with the customer and have the ability to argue consistently in order to extract the maximum amount of information and propose a compromise solution that suits both parties.

What you'll do

• Ensure the collection of information necessary to process payments received by Customers (Customer identification, paid documents, etc.);
• Ensure monitoring of Customers' current accounts and develop debt recovery actions in a timely manner (sending communications to Customers, telephone contacts with Customers and preparation of processes for sending litigation);
•  Guarantee the collection of late payment interest in situations of late payment;
• Ensure the collection of the necessary approvals to unlock Customer orders and the continuity of supplies, together with the Sales areas;
• Negotiating payment agreements in line with defined guidelines and obtaining approvals where necessary;
• Ensure the necessary communication with the commercial team, to guarantee involvement, whenever justified in more difficult collection actions, as well as obtaining approvals for credit maintenance according to established procedures;
• Ensure compliance with defined credit policies and procedures and provide information to highlight potential improvements;
• Monitor and report information relating to the division regularly and in a timely manner to enable analysis and decision support;
• Monitor customer credit limits, ensuring compliance with the provisions of the Customer Credit Manual and report any need to review ceilings;
• Ensure the maintenance of data in IT support systems, in a rigorous and timely manner, in order to guarantee the need for information for commercial activity and allow business management to have a credible and up-to-date basis, leading to agile decision-making;
• Prepare periodic and/or customized reports within the scope of the area's activities.

What you'll need

• Professional technical course, or degree (preferred) completed in management, economics, accounting;
• Good knowledge of Office tools;
• Ability to argue and analyze;
• Knowledge  in billing functions, contract management, collection processes (preferred);
• Knowledge of the SAP system;
• Strong English language and communication skills, oral and written;
• Good communication skills, both written and verbal;
• Strong interpersonal skills and team spirit;
• Rigor in handling information;
• Customer orientation and focus on results;
• Strong dynamism and critical sense.

Diversity Commitment

At Galp, we promote equality of opportunity and treatment of people regardless of gender, age, religion or belief, different capabilities, sexual orientation, political ideology, race or ethnicity. We believe that diversity creates value and strengthens the Group´s relationships and culture.