Galp has been part of society for generations, and as energy changes, we adapt too. Here you will have the opportunity to grow, with the resources you need to develop at your own pace, in your own way. Together we can continue to contribute to the communities where we live and work. We can build a more efficient future for ourselves and for future generations. We're counting on your energy ⚡

 

Key Account Manager - Special Services - E-Mobility

Bring your curiosity and passion into action. Join Galp today

Through a customer-centred approach, you will join the Commercial business unit that provides a complete and integrated offer, which includes oil products, natural gas, and electricity. Apart from these, it also offers convenience products and services and multi-energy proposals, such as charging stations for electric vehicles or decentralised solar energy solutions.

About your future Team 

This Team's objective is to ensure the adoption, integration, utilization, and evolution of Galp/Daloop's digital electric mobility solutions among corporate clients, serving as the primary functional point of contact for onboarding, training, specialized support, and customer journey tracking. Additionally, the team supports the development of the private network business by identifying growth opportunities and maximizing the value of the client portfolio.

How will your Day-to-Day look like:

• Assume functional ownership of Galp/Daloop's digital electric mobility platforms, ensuring their proper alignment and positioning for corporate clients.

• Coordinate and execute onboarding processes for new clients, including functional parameterization, access configuration, training, and initial support.

• Ensure client integration into digital platforms, collaborating with internal teams and technology partners whenever necessary.

• Act as a functional product expert, providing second-line support to clients and internal teams regarding platform features and digital services.

• Drive Customer Success initiatives by monitoring usage, adoption, and satisfaction levels, while identifying areas for improvement.

• Participate in the functional validation of new equipment, features, integrations, and solutions within the electric vehicle (EV) charging ecosystem.

• Contribute to the definition and continuous improvement of onboarding, support, and customer experience management processes.

• Collaborate with Product, Operations, Construction, Maintenance, and Backoffice teams to ensure an integrated and consistent customer experience.

• Produce and maintain functional documentation, training materials, and support content for clients and internal teams.

What makes you Unique:

• Bachelor’s degree in Engineering, Management, Information Systems, or a related field.

• Professional experience in Customer Success, Product Management, Account Management, Functional Support, or Digital Solutions Implementation.

• Knowledge of Daloop platforms (eMSP and/or CPO) or relevant experience in the electric mobility sector is highly valued.

• Understanding of electric vehicle (EV) charging ecosystems, protocols, operations, and management platforms.

• Ability to conduct onboarding sessions, training, and customer tracking.

• Strong customer orientation and problem-solving skills.

• Good written and verbal communication skills.

• Strong interpersonal skills and the ability to work cross-functionally with different teams.

• Analytical mindset, critical thinking, and attention to detail.

• Fluency in English; knowledge of Spanish is a plus.

• Proficiency in Microsoft 365 tools, with a particular focus on Excel, PowerPoint, and collaborative applications.

At Galp, we have the ambition to be a Human Centered Company, and for that we acknowledge our responsibility to promote Diversity, Equity and Inclusion (DEI) by having a genuine mindset, lived on our day-to-day, in all our processes. We believe that everyone should be celebrated and valued for who they are: not only for their potential, but also for their distinctive characteristics. potential, but also for their distinctive characteristics.